Effective from: September 2024
We are firmly committed to the safeguarding of your privacy and the protection of your personal data. This Privacy Policy delineates the manner in which we collect, utilize, and secure your personal information during interactions with our website and related services.
Personal information is collected exclusively when you voluntarily provide it through form submissions for purposes such as requesting a demonstration, sending inquiries, or soliciting quotations. The specific categories of data collected include: Full Name, Email Address, Contact Telephone Number, Company Name, and Website URL.
In addition, we record your IP address to monitor and regulate the number of users accessing our services from a single IP address, with the intention of preventing potential resource exploitation or misuse.
The information gathered is utilized solely for the purpose of establishing and maintaining communication with you, facilitating the provision of requested services, and progressing the potential implementation of our solutions within your organization. Under no circumstances will your personal data be disclosed to any third-party entities.
Any data submitted by you within the context of Sarathi Agent interactions remains confined to the immediate session and is inaccessible to any personnel within the company. Upon the termination of the chat session, all such data is irrevocably deleted, and neither the company nor the user retains access to it. Conversely, any data submitted via forms on the website or through Sarathi Agent is retained and cannot be subsequently altered or deleted by the user post-submission.
Personal information collected via form submissions is preserved solely for communication and operational purposes. Once submitted, the data is not subject to deletion or modification by the user.
We do not employ cookies or any form of tracking technologies on our website. No data is gathered through such mechanisms for analytics, advertising, or performance tracking.
We place paramount importance on the security and confidentiality of your personal data. Although data shared within Sarathi Agent sessions is deleted post-session, and form-submitted data is retained exclusively for communication purposes, robust measures are in place to protect such data from unauthorized access or breach.
Upon submission of any form on our website or through Sarathi Agent, users are precluded from subsequently modifying or deleting the information. However, it should be noted that any data conveyed during Sarathi Agent interactions is automatically erased following the conclusion of the session.
This Privacy Policy is subject to modification at our discretion. Any updates or changes will be reflected in this document, accompanied by a revision of the effective date.
We provide Sarathi Agent services through multiple messaging platforms owned by Meta Platforms, Inc., including:
When you interact with Sarathi Agent on any of these platforms, your messages and related data are transmitted through and processed by Meta's services in accordance with their privacy policies. By using Sarathi Agent on these platforms, you consent to the collection, use, and processing of your data via Meta's systems.
For more information about how Meta collects and uses data on these platforms, please visit:
Our services may integrate with the messaging and developer services provided by TikTok.
When a business client connects their TikTok account to Hectoware Technologies Sarathi Agent, the system may receive and process the following information from TikTok through authorized APIs:
This data is used solely for the purpose of enabling automated or assisted customer service responses on behalf of the business account owner.
Hectoware Technologies Sarathi Agent does not access any TikTok user data beyond what is necessary to provide messaging functionality, and such data is never sold, rented, or used for advertising purposes.
Our integration with TikTok is developed and operated in accordance with the TikTok Developer Platform policies and requirements.
We only request permissions and access to data that are strictly necessary to provide the Hectoware Technologies Sarathi Agent customer support automation service.
We do not:
Messages received through TikTok may be temporarily processed by our secure backend infrastructure in order to generate automated customer service responses.
Depending on the configuration of the business client:
All such data is protected using industry-standard security practices to prevent unauthorized access.
If a TikTok user wishes to request the deletion of their messaging data processed through Hectoware Technologies Sarathi Agent, they may submit a request by contacting us at: info@hectoware.com
Upon receiving a valid request, we will take reasonable steps to delete the relevant data associated with the request, subject to operational and legal obligations.
Hectoware Technologies Sarathi Agent operates as an independent service and is not owned, operated, or officially endorsed by TikTok.
Users interacting with businesses via TikTok messaging are also subject to TikTok's own privacy policies and terms of service.
For more details about how TikTok collects and processes data, please refer to:
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: info@hectoware.com