Introducing Sarathi Agent

Meet Sarathi Agent
Customer support that understands your business.

Sarathi — Like Krishna guided Arjuna, Sarathi Agent guides your business through customer support challenges.

Deploy Sarathi Agent on your website and Facebook Page. Instant responses, 24/7 availability, zero coding required.

Get startedSee how it works

About Hectoware

Real AI automation for customer support

We build AI chatbots for businesses: one platform for your website and Facebook Messenger. Real NLP, your knowledge base—from Nepal to the world. Replace repetitive support with instant, intelligent responses.

One platform: deploy on your site and on Messenger. Train the AI on your content; no coding required.

Website widgetFacebook MessengerNo code setup

Reliable

Enterprise-grade uptime and security. Your chatbot is always on when customers need it.

Scalable

Handle thousands of concurrent conversations. No extra headcount, no wait times.

Enterprise-ready

Built for businesses that demand performance, compliance, and control over their support experience.

Product

Built for real AI automation

Not rule-based bots. Our website and Facebook Messenger chatbots use natural language understanding and custom training—automation that scales without the headcount.

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AI-powered natural language

Real NLP—not keyword matching. The bot understands intent and context and answers like a human agent.

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Website chatbot widget

Add a chat widget to any site with a simple script. No complex setup; works on any platform.

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Facebook Messenger automation

Automate replies on your Facebook Page. DMs and comments get instant, on-brand responses 24/7.

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Custom knowledge base

Train the AI on your docs, FAQs, and product info. Responses stay accurate and on-brand.

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Multi-language support

Serve customers in their language. Scale support globally without scaling your team.

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Human handoff

When the bot can't help, hand off to a human with full context—no “please repeat your issue.”

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Analytics & reporting

Track conversations, resolution rates, and sentiment. Use data to improve the bot and your product.

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Secure infrastructure

Enterprise security and compliance. Your data and your customers' data stay protected.

Why Hectoware

Outcomes that matter

Lower cost, higher speed, and better experiences—without sacrificing quality or control.

24/7 automated support

No more “we're closed” or long wait times. Customers get instant answers any time, any timezone.

Lower support costs

Handle more conversations with fewer agents. Cut repetitive tickets and focus your team on complex issues.

Faster response times

First response in seconds, not hours. Better satisfaction and higher conversion where it matters.

Higher satisfaction

Consistent, accurate, and always available. Support that feels professional at scale.

Scales with growth

From hundreds to thousands of conversations—same quality, no linear cost increase.

Competitive edge

Stand out with support that's faster and smarter than manual-only teams.

Industries

Built for every vertical

From education and finance to retail, healthcare, and travel—Sarathi Agent powers intelligent AI support across industries. Custom solutions tailored to unique enterprise requirements.

Education & ConsultanciesAcademic InstitutionsFinance & BankingRetail & E-commerceHealthcareTravel & HospitalityDirect-to-Consumer BrandsCustom Enterprise Solutions

Process

From first contact to live support

A clear path from demo request to a production AI Agent, with ongoing optimization built in.

  • 01

    Request a demo or quote

    Reach out with your use case. We align on goals and scope, then propose the optimal solution for your business.

  • 02

    We analyze your requirements

    We map your workflows, content, and communication channels. You receive a comprehensive plan for training and integration.

  • 03

    Sarathi Agent is trained and customized

    We train Sarathi Agent on your knowledge base and fine-tune tone and conversation flows to match your brand identity.

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    Integration on website and Facebook

    We deploy Sarathi Agent on your website widget and connect your Facebook Page. Your AI Agent goes live exactly where your customers are.

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    Ongoing monitoring and improvements

    We continuously track Sarathi Agent's performance and iterate on responses and flows to ensure quality improves over time.

Analytics & insights

Data to improve your support

Our platform provides comprehensive visibility into how customers interact with Sarathi Agent—enabling you to optimize responses, identify gaps, and enhance overall satisfaction.

Conversation analytics and volume trendsFrequently asked questions trackingUser engagement metricsCustomer sentiment analysisBehavioral insights to improve flows

Pricing

Plans that scale with you

Custom pricing tailored to your usage and feature requirements. Request a quote to discover the optimal plan for Sarathi Agent that fits your business needs.

Starter

For small businesses getting started with AI support.

Custom

Based on usage and features

Get started
Recommended

Pro

For growing companies that need scale and advanced features.

Custom

Based on usage and features

Contact sales

Enterprise

For large organizations with custom requirements and SLAs.

Custom

Based on usage and features

Contact sales

FAQ

Frequently asked questions

Quick answers to common questions about Sarathi Agent and integration.

Sarathi Agent is Hectoware's intelligent AI solution that uses advanced natural language understanding to interpret customer messages and respond with relevant, contextual answers—unlike simple rule-based bots that only match keywords. Sarathi Agent is trained on your content and can handle varied phrasing and follow-up questions intelligently. The name 'Sarathi' comes from the Bhagavad Gita, where Lord Krishna served as Arjun's charioteer (Sarathi), guiding him through challenges—similarly, Sarathi Agent guides your business through customer support.
Sarathi Agent provides instant responses, eliminates wait times, and ensures support availability around the clock. It handles a wide range of inquiries with accurate, helpful information, ensuring your customers receive answers precisely when they need them.
Yes. Sarathi Agent is fully tailored to your business. We collaborate with you to configure the agent to align with your services, brand tone, and customer interaction requirements—including comprehensive training on your FAQs, documentation, and product information.
Integration is designed to be straightforward and efficient. We configure Sarathi Agent for your website and, if desired, your Facebook Page. Setup typically takes a few days to a couple of weeks, depending on the complexity of your requirements and scope. We'll provide a clear timeline after reviewing your specific needs.
By automating responses to common inquiries, Sarathi Agent significantly reduces the workload on human agents, enabling them to focus on more complex issues. This leads to improved operational efficiency and reduced support costs.
Sarathi Agent can answer a comprehensive range of questions—from general service inquiries to specific details about your processes and policies. The AI maintains context throughout conversations and handles follow-up questions seamlessly.
Yes. Sarathi Agent integrates seamlessly with Facebook Page Messenger, enabling you to automate replies to direct messages and comments. The same advanced AI powers both your website widget and your Facebook presence.
We currently offer integration with your website and Facebook Page. Integration with external systems or databases is not supported at this time. Please contact us if you have specific integration requirements.
We track comprehensive metrics including question types, frequently asked questions, and overall user interactions. These insights are shared with you regularly, enabling you to understand customer needs and continuously improve your services.
Yes. We offer trial periods and detailed demonstrations of Sarathi Agent. Contact us for more information or to schedule a demo, ensuring Sarathi Agent meets your specific needs before deployment.
Sarathi Agent handles a wide range of questions and maintains context across conversation turns. When an issue requires human intervention, the agent seamlessly hands off to your team with complete conversation context, eliminating the need for customers to repeat themselves.

Contact

Get in touch

Request a demo or custom quote. We'll respond promptly with next steps and pricing tailored to your specific requirements.

Hectoware Technologies

We're here to help—reach out for a demo, custom quote, or any questions about Sarathi Agent and our AI-powered customer support solutions.

Location

Pulchowk, Lalitpur

Nepal

Follow us

We typically respond within 1–2 business days.