Effective Date: September 2024
By accessing or using our services, you agree to be bound by these Terms of Service.
You agree to use our services only for lawful purposes and in accordance with these terms.
You are responsible for the accuracy of information you provide and for keeping your account secure.
All content, trademarks, and intellectual property are owned by Hectoware unless otherwise stated.
We reserve the right to terminate or suspend access to our services at any time without notice.
We may update these Terms of Service from time to time. Continued use of the service indicates acceptance of any changes.
If you have any questions, contact us at info@hectoware.com.
Our services may integrate with third-party platforms to provide messaging and automation functionality. These platforms may include services operated by TikTok, Meta Platforms, and other messaging providers.
When you connect your account from any of these platforms to our service, you authorize our system to access and process the necessary data required to provide automated customer service functionality.
Your use of these platforms is also governed by their respective terms and privacy policies.
Users of our services agree to comply with all applicable policies of third-party platforms integrated with our services, including the developer policies and terms established by TikTok.
You agree not to use our services in any way that violates the rules, policies, or guidelines of these platforms.
Failure to comply with such policies may result in suspension or termination of access to our services.
You agree not to use our services to:
We reserve the right to suspend or terminate accounts that violate these rules.
While we strive to ensure reliable operation of our services, we do not guarantee uninterrupted or error-free availability.
Temporary interruptions may occur due to maintenance, system updates, third-party platform changes, or technical issues.
To the fullest extent permitted by law, Hectoware shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.
This includes damages related to service interruptions, third-party platform changes, or loss of data.
Hectoware Technologies Sarathi Agent and Hectoware operate as independent services and are not owned, operated, or endorsed by TikTok, Meta Platforms, or any other third-party platform integrated with our system.
These Terms of Service shall be governed by and interpreted in accordance with the laws of Nepal, without regard to its conflict of law principles.
If you wish to delete your data collected by our application, you may submit a request by contacting us at info@hectoware.com. We will process your request within 7 business days and ensure that all personal data associated with your account is permanently deleted from our systems, unless retention is required by law.