How We Built Our Website Chat Bot
By Hectoware Technologies
A quick look at building a bot that answers visitor questions for us.
The Problem
People visit a business’s website with simple questions, like what the business does or how to get started. If nobody answers quickly, they’re gone. We wanted something that could answer those questions at any hour, so that’s what we built.
What We Built
It’s a chat bot for websites. The business adds one line of code, and a “Can I help you?” button shows up. Visitors click it, ask away, and the bot answers using the business’s own info.
Our First Client
Our first client was an education consultancy that helps students plan studies abroad. Their visitors ask a lot of the same questions, which made them a good first test.
How the Setup Went
Most of the info came straight from their website. They filled in the rest when we talked to them directly. Once we had everything, we turned it into the instructions the bot follows.
What Was Hard
Honestly, it just took way too long to build. Every piece needed more checking and reworking than we’d planned.
If We Did It Again
We’d move faster. Set a tighter scope from day one, get something working in front of the client sooner, and fix things based on real use instead of trying to make it perfect before launch.
Want a chat bot like this on your own site? Get in touch with Hectoware.
